Stand 4K12, hall 4 · ICE Barcelona, 18–20 January 2027
Pitbot at ICE
AI player support for casino operators: answers drafted from the player’s own account, a person on every risky case, and an audit trail you can show your regulator.
PitStop Casino is our demo casino. Open its support chat and Pitbot answers, on your own phone.
Player context in every answer
Pitbot reads the player’s account (deposits, withdrawals, bonuses, verification) and drafts the reply your agent would write, in seconds.
A person on every risky case
Responsible-gambling signals, complaints and regulator mentions are routed to your team by design, with your own safety wording and helpline.
You decide what it sends
Your team approves every reply until you choose to automate, brand by brand. Every draft, edit and send is logged.
What does it do for your team?
For heads of customer support
Support operations
Withdrawal, bonus and verification questions fill the queue, and every answer means looking the player up in two or three systems first.
See how →
For compliance, RG and MLRO teams
Compliance and responsible gambling
AI in player support sounds like risk: an improvised answer to a vulnerable player, or a complaint argued instead of handled.
See how →
For B2B platforms and groups running several brands
Platforms and multi-brand groups
Every brand has its own tone, terms, markets and helplines, and one shared support setup either flattens them or multiplies the work.
See how →
For CRM and retention teams
CRM and retention
Support conversations show who is about to churn, but that signal rarely reaches retention, and outreach can land on a player who should be left alone.
See how →
Also on stand 4K12
Portico Play
Branded, compliant games next to your CRM, from the same team at Luminbrane.
Play the demos ↗