Live chat security: the controls that actually matter
Ensure your live chat is truly secure with vital encryption, access controls, and audit trails. Learn what checks really matter.
Player care & oversight
When a player needs help, a person takes over.
Pitbot flags signs of distress, routes sensitive conversations to your team, and blocks marketing outreach. Every decision leaves a record for review.
The safeguards behind the handoff
Detection, escalation, suppression, and oversight working together, automatically.
Sentiment and risk detection
A dedicated sentiment agent reads every inbound message for distress, frustration, and responsible gambling signals, and tracks the trend across the whole conversation.
Automatic escalation
At risk players and sensitive cases are escalated to human operators automatically, with priority alerts so they are never missed.
Marketing suppression
Players with open sensitive cases, self exclusions, or cooling off periods are blocked from all marketing outreach. The guard runs before every campaign.
Human in the loop oversight
Responsible gambling and regulator flags on email, live chat and Telegram are a hard stop: the thread is escalated to a person instead of answered, and a sensitive case opens for someone to pick up.
Immutable audit trail
Every detection, escalation, and decision is logged with its reason, confidence, and the provider and model behind it. Evidence of duty of care, ready for regulators at any time.
Right message, right language
Responsible gambling acknowledgements and escalations are localised to each player's language, so safety messaging is always understood.
Questions about player safeguards
How does Pitbot detect at risk players?
A dedicated sentiment agent analyses every inbound message for distress and responsible gambling signals, tracks sentiment across the conversation, and raises a player's risk level when warning signs appear.
Does Pitbot block marketing to vulnerable players?
Yes. Suppression rules block outreach to players with open sensitive cases, self exclusions, or cooling off periods, and the guard is evaluated before every campaign is sent.
Can Pitbot prove responsible gambling compliance to regulators?
Yes. Every detection, escalation, and operator decision is recorded in an append-only audit trail, with the reason, the confidence, and the provider and model behind each decision, providing evidence of duty of care that is ready for regulatory review.
Casino SMS Support Compliance: Suppression, Contestable Automation and Audit Trails
Checklist for casino operators: make SMS support regulator proof with fast self-exclusion suppression, contestable automation, and a single audit trail.
90 Day Regulator First Plan: Support Compliance Monitoring for iGaming
Regulator first 90 day plan for iGaming support: monitor seven harm indicators, suppress marketing across channels, and log every review.
Walk through your player care workflow
See how Pitbot builds responsible gambling into your everyday support workflow.