← Pitbot at ICE

For CRM and retention teams

CRM and retention

Support conversations show who is about to churn, but that signal rarely reaches retention, and outreach can land on a player who should be left alone.

How Pitbot helps

  • Sentiment is tracked across the whole conversation, so frustrated players surface early.
  • VIP tier and history shape the reply, so your best players get answers that reflect it.
  • Marketing outreach is blocked for players with open sensitive cases or a self-exclusion.

Try it yourself

Try PitStop Casino’s support chat, then ask us how it feeds your CRM.

Try PitStop Casino Book a pilot

A pilot is one brand, set up with you, with your team approving every reply. Stand 4K12, hall 4 · ICE Barcelona, 18–20 January 2027.