← Pitbot at ICE

For compliance, RG and MLRO teams

Compliance and responsible gambling

AI in player support sounds like risk: an improvised answer to a vulnerable player, or a complaint argued instead of handled.

How Pitbot helps

  • Responsible-gambling signals are a hard stop: the player gets your safe acknowledgement and helpline, and the case goes to a person.
  • Complaints and regulator mentions are routed to your team, never argued by the AI.
  • An append-only audit trail records every decision, its reason, the confidence and the model behind it.

Try it yourself

Tell PitStop Casino’s support chat you want to stop playing, and see the case hand over to a person.

Try PitStop Casino Book a pilot

A pilot is one brand, set up with you, with your team approving every reply. Stand 4K12, hall 4 · ICE Barcelona, 18–20 January 2027.