Human Fallback Chatbot: A Developer's Handoff Playbook
Learn how to effectively implement a human fallback chatbot that ensures seamless transitions from bots to human agents, enhancing user experience.
The platform
The context your team needs. The tools to act on it.
Player history, AI drafts, and human review in one workspace. Explore the features that help your team move a conversation forward.
From the first message to the next decision
AI player responses
Start from a draft, not a blank page. A multi provider AI pipeline drafts answers using each player's betting history, VIP tier, bonus status, and preferred language, so replies land personal, accurate, and on brand.
Smart support queue
Responsible gambling and regulator cases escalate to a person the moment they are detected, routine messages resolve on their own, and everything else surfaces for fast human approval, with each player's VIP tier and history shaping the reply.
Virtual support personas
Give every brand a consistent, human voice. Build named support agents with their own nationality, languages, tone, and signature, guided by shared team learnings so quality never drifts.
Player sentiment detection
Catch frustrated and at risk players early. A dedicated sentiment agent flags negative and responsible gambling signals and escalates them automatically, tracking sentiment across the whole conversation.
True omni channel support
One thread per player across email, live chat, SMS, and Telegram. Every message runs through the same intelligent pipeline, so context follows the player wherever they reach out.
Casino operations analytics
See what your support is really doing. Track first response times, AI handle rate, VIP handling, and AI confidence across every channel, with a full, exportable history.
One inbox, every channel
Inbound and outbound messages from every channel land in per-player threads shared across channels and run through the same AI pipeline.
Email
Live chat
SMS
Telegram
Configure it for your operation
Human in the loop
Turn auto send off and AI drafted replies on email, live chat and Telegram wait for your staff to approve them before they reach a player. Leave it on and only high confidence drafts send themselves. The oversight regulated operators require, with refine and regenerate built in.
Player aware intelligence
VIP tier, wagering and bonus history, past complaints, and live sentiment inform replies to known players, so answers reflect each player's value and situation.
Multi provider AI resilience
Claude, OpenAI, Gemini, or self hosted Cortex. Each agent has its own model and its own backup, so a provider outage does not take the queue down with it.
Multi brand from one platform
Run multiple casino brands with fully isolated data, distinct personas, languages, knowledge bases, and policies, all from a single dashboard.
Compliance ready audit trail
Every AI decision and operator action is recorded in an append-only ledger — the decision, its reason, the confidence, and the provider and model behind it — ready for regulatory review at any time.
Built in localisation
Auto detects each player's language, translates context for the AI, replies in their language, and matches them to operators who speak it.
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See Pitbot on your support workflow
Book a walkthrough tailored to your brands, channels, and compliance requirements.