Frequently Asked Questions
Answers to the questions prospects ask most before they sign up.
- Is my data used to train models? Pitbot does not use your conversations to train models for other customers, and your knowledge base and player data stay inside your own brand.
- Can the AI send a reply without approval? By default, no — every AI-drafted reply is held for a human to review before it's sent. You can choose to enable automatic sending later, once you trust the drafts.
- Which languages are supported? Pitbot detects each player's language automatically and replies in that language; multiple languages are supported out of the box.
- Do I need developers? No — your own AI coding assistant can configure Pitbot for you. Developers are only needed for a custom live-chat widget on your own site or a direct integration with your casino platform.
- How long does setup take? Typically minutes to a few hours, not weeks.
- Can I keep my existing support tool? Yes — add the channels you want Pitbot to handle and keep other tools for anything you're not ready to move over yet.
- What happens when the free allowance runs out? New messages wait for your team to pick them up until you choose a plan — nothing breaks and no player is left without a reply.
Set up Pitbot with the AI you already use
Paste one prompt into your AI coding assistant, or book a walkthrough with our team.